Introduction: Your Security, Our Commitment
At FairGo Casino, protecting your privacy and securing your data is our highest priority. As a reputable online casino, we understand that your trust is fundamental to successful, safe, and enjoyable real money gaming. This privacy policy explains, in detail and plain English, what information we collect, how we use it, and how we safeguard your details in full compliance with Australian standards and global data protection laws.
What Information Does Fair Go Casino Collect?
Personal Identification Details
To create your account, process your casino transactions, and provide customer support, we collect the following information:
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Your full name
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Email address
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Mailing address
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Date of birth & age verification
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Payment method details (such as credit card number/expiration, e-wallet or bank details)
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Country and city of residence
This information is required for account creation, verifying your identity, responsible gaming, and ensuring payments are handled securely and efficiently.
Device & Browsing Data
Whenever you visit FairGo, we automatically collect certain data about your device, browser, and usage patterns. This can include:
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IP address
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Device type (mobile, desktop, tablet)
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Browser type and version
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Operating system
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Referring URLs, pages viewed, and time spent on-site
This helps us improve site security, tailor our services to your preferences, and fix technical issues quickly for optimal gaming experiences.
Player Feedback & Surveys
If you participate in any customer surveys, reviews, or feedback requests, we may also collect your responses and ratings. This helps us continue to improve our casino offerings and customer service.
Why We Collect Your Information
1. Creating and Managing Your Account
We use your personal details to:
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Set up and verify your casino account
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Process deposits and withdrawals safely and efficiently
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Prevent account fraud and comply with strict anti-money laundering rules
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Assist with password recovery or account issues
2. Providing Casino Promotions and Updates
We may use your email address and other contact details to notify you about:
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Special casino promotions, jackpot draws, and new game releases
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Important service updates
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Changes to policy or legal requirements
You control your participation in promotional communications and can unsubscribe anytime with a single click in every message.
3. Ensuring Responsible Gaming
Player data is key to supporting safe gambling habits. Your provided details allow us to:
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Confirm your legal age and eligibility
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Monitor for unusual play, preventing underage or problem gambling
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Comply with national responsible gaming legislation
4. Enhancing User Experience
By analyzing site traffic, device usage, and feedback surveys, we improve:
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Site layout and functionality across devices
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Game selection and performance
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Customer support speed and resource allocation
5. Legal and Regulatory Compliance
As a licensed online casino, we comply with all data retention, reporting, and anti-fraud regulations. We only share data if required by law or governing authorities.
How Fair Go Casino Protects Your Personal Data
Industry-Leading Security Protocols
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All personal and payment information is protected with the latest SSL (Secure Sockets Layer) encryption technology.
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Transaction data is processed using PCI DSS-compliant procedures.
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Account access is guarded by multi-factor authentication and secure password protocols.
Strict Confidentiality Practices
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Personal data is stored on secure, access-controlled servers.
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Our staff and partners are bound by strict confidentiality agreements.
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We never sell, rent, or share your details with third parties for marketing unless you explicitly consent.
Data Retention and Deletion
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We only retain your personal information as long as necessary for legal or operational obligations.
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At your request, and subject to applicable laws, we will delete or anonymize your personal data.
Advertising & Analytics Systems
Cookies and Tracking
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We use essential cookies, analytics trackers, and similar technologies to enhance website functionality, remember preferences, and optimize marketing offers.
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You can adjust cookie settings anytime in your browser or through our cookie consent tool.
Targeted Advertising
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We may process anonymized device information (like IP address) for regional advertising: language preferences, game offers, and relevant banners.
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No personally identifiable information is shared with advertisers.
Account Creation, Communication & Confidentiality
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Your email, username, and registration details are required only for site operations, support, service enhancements, and transaction notifications.
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We never request irrelevant information (such as political or religious views).
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Your credit card and banking data are never stored after transaction completion unless required for regulatory checks.
Protection of Winnings and Payout Information
All winnings, payout details, and cashout histories are treated as strictly confidential. This information:
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Is never shared with third-party companies or partners, except when demanded by law or casino regulators.
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Is protected by advanced encryption technologies and internal privacy protocols.
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Remains securely stored only as long as required for compliance and auditing purposes.
When Can Data Be Shared?
We only disclose your personal data when necessary:
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To comply with local or international laws, court orders, or regulatory requests.
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To enforce casino terms, resolve disputes, or detect/take action against fraudulent behavior.
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With third-party service providers (e.g., payment processors) who support essential casino administration under equally strict privacy agreements.
International Data Transfers
Should your data be transferred outside of Australia (or your country of residence), we ensure it is protected to standards required by EU, UK, and global privacy laws. We use:
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Standard Contractual Clauses,
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Approved certifications and audits,
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Alignment with GDPR, CCPA, and Australian Privacy Principles.
Your Data Protection Rights
You have the right to:
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Request access to, correction, deletion, or portability of your personal data.
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Withdraw consent to certain uses (such as marketing) anytime.
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Lodge a complaint with data protection authorities if you believe your rights have been violated.
Just reach out to our support team for any privacy requests—we’re committed to a prompt response.
Responsible Gaming and Underage Protection
FairGo serves adults aged 18+ only. We use multiple age verification steps and check usage patterns for any sign of underage or risky play. Resources for safe gambling and self-exclusion are always available on our site.
Changes to this Privacy Policy
Our privacy policy is reviewed regularly and updated to reflect new legal requirements, technology advances, or service additions. The latest version is always available on this page. Direct notifications will be sent for any major changes to our practices.
How to Contact Us
For any privacy-related questions, data requests, or concerns:
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Email our support team (email address)
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Use our secure contact form on the website
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Call our customer service hotline (number listed in contact section)
We respond promptly to ensure your privacy concerns are addressed with utmost diligence.
Frequently Asked Questions
Is my personal and payment data really safe with FairGo Pokies?
Yes, all sensitive information is protected with enterprise-grade encryption and not shared with marketers or third parties.
Can I delete my account or withdraw my consent for marketing messages?
Absolutely. Contact us via email or use the “unsubscribe” link in our emails for instant changes.
Will you ever share my winnings with anyone else?
No. All payout information and win histories are confidential and only disclosed if compelled by law.
How often is this policy updated?
Whenever regulations or casino practices change; check this page regularly for the most recent version.